Managed IT Services

The iTi Communications Managed IT Services program provides affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, iTi provides a range of proactive services to keep your systems up and running and your people and business productive.

Features

  • On-site or remote experienced technical staff
  • Proactive Service Monitoring
  • Management and Status Reporting
  • Best Practice Driven
  • Automated and Reliable Alerting

Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business objectives and then align your technology plan to meet current and future needs.

On-going Managed Services include:

  • User Account Management
  • Security Patch Management
  • Software License Reporting
  • Client Network Configuration Management
  • 24x7 Workstation Monitoring
  • Disk Space, Partition and Usage Management
  • Software Deployment
  • End User Remote Control
  • Management Reporting
  • System Inventory Reporting

Comprehensive Services

  • Remote/On-site break/fix maintenance
  • Knowledge transfer to in-house administrators and end users
  • General maintenance
  • Setup and deployment of new systems
  • Assist with the allocation of system resources
  • Assist in hardware failure determination and resolution
  • Assist in hardware maintenance as required; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems