Virtual Account Manager

iTi is seeking a Virtual Account Manager (Inside Sales Representative) to support a team of Account Managers in the on-going development of prospective and existing customers in order to ensure the sales team meets their revenue goals.

Job Description:


  • Prospect for new clients as needed to achieve demand generation goals
  • Prepare quotes for products and/or services as required by clients or internal contacts.
  • Work closely with Account Managers, Project Mangers, Vendors and colleagues to achieve results.
  • Make all necessary adds/moves/changes to existing quotes for products and/or services.
  • Follow-up with clients as necessary for all quotes.
  • Process all client orders, follow up with clients and provide all necessary post- sales support.
  • Maintain primary point of contact for all ongoing customer requirements.
  • Participate in client meetings and internal team meetings as required.
  • Assist customers with any required concerns, escalations, etc.
  • Handle all client requests related to their interaction with iTi.

Job Requirements:

  • Experience in a technology product sales or solutions environment. A Cisco background is a plus. Cisco certifications a big plus.
  • Demonstrable results supporting Sales teams and Customers in a technical environment.
  • Interpersonal and communication skills to build working relationships with customers
  • Ability to understand customer’s business objectives and sell our solutions and services.
  • Strong communication skills and ability to explain complex solutions and benefits simply.
  • Demonstrable problem-solving skills
  • Demonstrate a thirst for knowledge and motivation for on-going learning in iTi’s areas of expertise.
  • Able to be self motivated with initiative to work until job is complete.
  • Solid MS Office skills

Job Location


Charlotte, North Carolina

Position Type


Full-Time/Regular